Shipment protection
Shipping information
Fast, tracked delivery with careful packaging to protect your lab’s research compounds in transit.
Free express shipping on orders over $150
Applied automatically at checkout when your order qualifies.
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Processing time
Orders are processed within 0–1 business days. Orders placed before 2:00 PM AEST on a business day usually ship the same day; later orders, weekends and public holidays move to the next business day.
- Cut-off time: 2:00 PM AEST
- Business days: Monday – Friday
- Public holidays: National public holidays observed
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Secure packaging
Every lyophilised vial is cushioned and sealed so it arrives in the condition it left us.
- Protection: Each vial individually cushioned
- Packaging: Plain, sturdy outer box
- Stability: Lyophilised for transit
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Order tracking
Every order is fully tracked. You’ll receive tracking details by email as soon as your parcel ships.
- Email updates: Dispatched and delivered
- Live tracking: Via the carrier website
- Support: Contact us about any delivery issue
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Delivery areas
We ship to every Australian state and territory. PO Boxes and Parcel Lockers are supported for standard shipping.
- Metro areas: Full service
- Regional & remote: Extended transit times
- International: Not currently available
Questions about shipping?
Our support team can help with any shipping question or concern about your lab’s order.
