Last Updated: October 9, 2026
Australian Peptide Co. (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when you visit our website, create an account or place an order.
1. Information we collect
We only collect information that is reasonably necessary to run our store and support your orders. This may include:
- Contact details — your name, email address, phone number and delivery and billing addresses.
- Order details — products purchased, order history, delivery instructions and correspondence about your orders.
- Account details — your login email and encrypted password if you create an account.
- Institution details — organisation or laboratory name where you provide it for wholesale enquiries.
- Technical information — IP address, browser and device type, pages visited and referring website, collected automatically through cookies.
Payment card details are entered directly with our payment provider and are never stored on our servers.
2. How we collect information
We collect personal information directly from you when you place an order, create an account, subscribe to updates, request a quote or contact our team. Some technical information is collected automatically when you browse the website.
3. How we use your information
- To process, dispatch and track your orders and handle returns.
- To respond to enquiries, documentation requests and support tickets.
- To manage your account and order history.
- To send research updates and offers where you have opted in — you can unsubscribe at any time.
- To detect and prevent fraud and misuse of our products and website.
- To meet our legal, tax and regulatory obligations.
4. Disclosure to third parties
We never sell or rent your personal information. We share it only with service providers who help us operate, and only to the extent they need it:
- Payment processors, to complete transactions securely.
- Courier and postal services, to deliver your parcels.
- Hosting, email and IT providers that support our website and communications.
- Professional advisers such as accountants and lawyers.
- Government or law enforcement bodies where required or authorised by law.
5. Overseas disclosure
Some of our service providers (for example, cloud hosting or email platforms) may store data outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles your information consistently with the APPs.
6. Cookies and analytics
We use essential cookies to keep your cart and account working, and optional analytics cookies to understand how the website is used so we can improve it. You can block or delete cookies in your browser settings, although some features may not work as intended.
7. Security and retention
Your information is protected with encrypted connections (HTTPS), access controls and reputable hosting. We keep personal information only for as long as needed for the purposes above or as required by law (for example, tax records), after which it is securely deleted or de-identified.
8. Access and correction
You may request access to the personal information we hold about you, or ask us to correct it, at any time by contacting us. We will respond within a reasonable period, usually 30 days. You can also update most account details yourself in My Account.
9. Complaints
If you believe we have breached your privacy, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The latest version is always published on this page with its “Last updated” date.
11. Contact us
For privacy questions or requests, email support@australianpeptideco.com.
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